Enterprise Value Chain

A company’s Value Chain plays a valuable role to identify its organizational structure. It groups activities under specific functional units. The understanding of these organizational structures allows the accurate determination of critical functions or products that provide the greatest value to the business bottom line and resilience capabilities.

The Value Chain allows us to divide the company’s activities or processes for further examination of the impact of today’s threats to the company’s bottom line and resilient capabilities. It also provides information on their dependencies and need for integrated risk mitigation solutions.

Essential information for a reliable Business Impact Analysis and the development of effective continuity and recovery plans.

Business Continuity Program

To meet today’s physical, natural, biological, technological and environmental threats companies need to establish a comprehensive Business Continuity Program supported by a well defined structure and methodology. This program assures the continuity and integration of the key processes required to support Crisis Management, Business Continuity and Technology Recovery functions. Our program includes proven policies, procedures, process flows and monitoring metrics for an efficient and repeatable process.

The Business Continuity Program is essential to assure continuity of the business and provide the necessary tasks to increase resilience, mitigate business risk and protect your bottom line and stockholder investment.

Threat Risk Assessment

Today we can no longer just identify our threats we must evaluate what they mean for the business and its critical processes. Our methodology to perform this service is based on today’s NIST standards and specific experiences from real scenarios during and after 911 and recent weather conditions. 

Focus your planning on those threats that are more likely to impact your bottom line or customer service.

Business Impact Analysis

In the world of resilience and continuity the Business Impact Analysis (BIA) is the most robust tool that will provide the necessary research for a reliable plan and effective recovery strategies aligned to the business objectives. The increase of business changes force us to maintain a "live" BIA, not a document we redo every few years. Our BIA design and process is adaptable and easy to implement in any company no matter their size. It provides a very unique design that allows you to maintain the BIA as a “perpetual inventory” with minimal effort and cost. 

A BIA will make the difference between staying in business vs. out of business after a failure or major disaster. It allows you to focus on your critical processes and invest wisely to protect the business bottom line, customer and stockholder investment.

Crisis & Emergency Management  

To adequately manage a crisis, incident or emergency you must have a comprehensive process that includes communication, immediate responses, logistic support, training and awareness. We can no longer rely on the “red” book that mainly contains names and phones with minimal response strategies and in many circumstances obsolete.

Our process provides a very comprehensive Crisis/Emergency Management structure with the necessary tasks that will maintain and make this document a “live” tool for management and as a risk mitigation tool to protect the stockholder investments and our customers.    

Business Continuity Planning

We define Business Continuity Planning as the business element necessary to plan the needed resources and strategies to assure the business can “continue” to provide its services to their Customers. We consider this element the main driver of Business Continuity Management which is complemented by the technology element called “Technology Recovery Planning”.

The business planning is the forefront image of our preparedness for any incident or failure that impacts your services, customers or product delivery.  Our methods will allow you to align this process with the Technology Recovery Planning and Crisis/ Emergency Management to mitigate any potential risk that can impact your bottom line, customers or stockholder’s investment.     

Technology Recovery Planning

We define Technology Recovery Planning as the technology element necessary to ensure that the IT services, facilities and information are available or can be recovered within the acceptable and established business requirements. It will focus on the parameters determine by the Business Impact Analysis (BIA) and the optimal risk mitigations approved by the enterprise. Technology, as an enabler, is the key to support the business objectives with resilient systems and reliable recovery strategies. 

Testing and Validation

To successfully increase your resilience you must use a repeatable testing and validation process. Your personnel should own and understand the need for testing to achieve reliable business and technology recovery strategies.  Testing and validation are your best remediation to meet regulations and continue to service Customers. These processes must identify your “gap” between success and failure of your continuity, recovery and communication strategies.

We offer many years of experience on “testing and validation” with basic and simple templates and processes adaptable to your business and technology size and complexity.

Awareness Program

Communication and education is the key to achieve efficiency, quality and performance of any of our business or technology functions during a crisis, business or technology disruption. 

“Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime”, Lao Pzu